Open Tickets

Log in and navigate to Grid View. You can see that the Open tab is underlined. Here you can re-open existing open orders by selecting any orders displayed. If you are looking for a particular ticket, you can use the Advanced Ticket Search feature to filter the tickets shown.

Selecting Open Ticket returns the ticket to the Order Entry screen. Otherwise, you have the ability to perform the following functions:

Transferring a Ticket to Another User

Transferring a ticket to another user changes the owner of that order. To access the Transfer Ticket function, select an order from the Open Orders View and press the Transfer button on the bottom right side of the screen. On the Transfer Ticket(s) dialog, select the employee you wish to make the new owner of the order. Only employees that are currently clocked in are available as potential owners.

Voiding a Committed Ticket

Voiding a ticket is necessary whenever an Order will not be completed for any reason (i.e., customer left, testing, user error, etc.) Unlike Completed Orders, voided orders cannot be reopened.

To access the Void Ticket function:

Select an Order from the Open Orders view and press Void to open the Void Ticket confirmation dialog.
Select the Reason for this Void action from a predefined list or leave a custom comment if the available Void Reasons are not sufficient to describe why this void is being performed.
Once the void is complete, the order is moved from the Open Order View to the Completed Orders View and marked in red as a Voided Order.
- If there were any payments on the order, they are voided as well.

Manage Ticket

Selecting Manage Ticket when having one or more tickets highlighted launches the Manage Tickets window. Within this section, you will have the ability to perform one of the following options:

These are explained in further detail by selecting the articles listed above.

Completed Tickets

Selecting the Completed tab at the top of the screen allows you to view orders that have been paid, voided, or closed. If you are looking for a particular ticket, you can use the Advanced Ticket Search feature to filter the tickets shown.

Note: Only orders made in the last three days populate on the Completed screen. To pull older orders, use the search field at the top right corner.

Reopening a Completed Ticket

To reopen a completed order, select an order from the Completed Orders View and press Reopen Ticket. The selected order is opened and displayed in the Ticket Details pane. At this point, even if you cancel the order, it remains open. Voided and refunded orders cannot be reopened.

Refunding a Transaction

Note: Refunding a completed transaction can be completed by users who have been given the appropriate permissions. You may need to enter a manager PIN if you do not have the proper permissions to void/refund transactions.

To begin, select the desired ticket from the Completed Orders View and press the Refund button in the lower-left corner.

For detailed information, please visit the Refund Flow on SkyTab POS article.

Online Orders

On the Online Orders tab, you can see all of the Online Orders tickets that have been created. To filter tickets, select from one or both of the drop-down menus explained below.

View tickets by source from the left dropdown menu, whether it is from DoorDash, Slice, Uber Eats, or another source.

View tickets by status with the dropdown menu. Learn more about each status below:

Anticipated - The customer has started an online order but has not completed the order yet.
Ready to Confirm - The customer has completed the order, but the payment has not been processed yet.
Confirmed - The order has been placed and is being printed to the kitchen.
Ready for Pickup - The order is ready for the customer to pick it up at the restaurant.
Out for Delivery - The order is currently being delivered to the customer.
Unsuccessful - If the order has been Canceled, Rejected, or Expired, it is marked as Unsuccessful:
- Canceled - Payment has failed for the order, or the customer canceled the order for another reason.
- Rejected - The order was not valid.
- Expired - An anticipated order was not completed or did not receive payment.

Other Grid View Functionalities

For other functions that you can find on the grid view, please refer to these articles:

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Manage Tickets on SkyTab POS