Perform a Credit Card Refund on QSR & Delivery

Description: Review the process for performing a credit card refund below. 

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In order to do a Credit Card return, you have to explain to the merchant how this works. Because we are PCI compliant, the POS does not store full credit card information and the merchant will need the customer’s full credit card number and expiration date to process the return. If they are unable to obtain this or do not have it, you will need to send them a CCRF for this information.

For information on paying out a check, visit the Close a Transaction article.

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1. Log in to the Admin section of the POS system and select the Credit Cards button from the menu.
2. The next screen is the Credit Cards screen. You can manually settle your batch here, and you can also perform a Credit Card Return / Refund.
3. Press Return to take you to where you can process a credit card refund.
4. The next screen you see is the Credit Card return screen. From this screen, you can swipe or enter in the card number manually. If entering manually, you will need to input the Credit Card Expiration Date. However, the Customer Name and Refund Reason fields ARE options but are recommended to be completed for accurate reporting.
5. You should be confirming the information before selecting Return Amount to Credit Card. Once you've pressed this button, this cannot be reversed through their POS system. It’s very important to make sure you are using the decimal when entering the value. If the wrong value is entered, charge the card for the difference immediately so both processes are in the same credit card batch.