Recall a Check in QSR & Delivery

Description: The ability to recall a check in the QSR & Delivery POS system is useful in managing checks and accomplishing tasks such as voiding or editing information. Learn how to recall a check in QSR below in order to edit the check, void the check, or pay for the check.

For information on starting a check, visit the Create a Ticket article.

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To recall a check:

1. Log in to the system.
2. Select Checks from the main screen to access the checks for the current business date.
   
   
3. Use the options on the left to filter the tickets by Service Type or choose All to view all tickets.
4. Next, you can filter the tickets by their status (i.e., Open, Pending, Void, etc.).
5. Once you've located the ticket, you can perform one of the following options:
   Option #1: Select the number on the left of the ticket to open a ticket preview, which will allow you to select one of the following options:
   • Go to Pay: takes you to the payment screen to make or view the payment
   • Tip/Void: ONLY lit up and clickable if the ticket has a payment on it already
   • Print Receipt: prints a guest check copy of the receipt
     
     
     Option #2: Select Ticket Details on the right side of the ticket to open it directly on the Payment screen.