Void and View a Voided Check in QSR & Delivery

Description: You may need to void a ticket whenever an order can not be completed (i.e. customer left, testing, user error, etc). Review how to void a check within the QSR & Delivery POS system below.

1. How to Void a Check in QSR
2. Can I view a check that has been voided?

For more information on starting a check, visit the Create a Ticket article.

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Void a Check in QSR

1. To void a check in QSR, you must first log in to the POS system and select Checks on the right side of the main screen to access all checks for the current business date.
2. Once you have located the ticket, select the Ticket Details on the right side to open the Pay screen.
3. From here, select Void Check at the top of the screen to initiate the void process.
4. After you enter your PIN to confirm you have permission to perform a void, you will be prompted with a warning stating "WARNING: You are about to void this check. This operation cannot be undone. Would you like to continue?" Select Yes to continue.
5. When prompted, select a Void Reason from the list. These reasons can be set by accessing the Database Settings section of the POS system.
6. The next prompt will only happen if you have the option to Automatically Print a Receipt when an Order is Submitted enabled for the station. If you have this setting enabled, you will be prompted to choose whether or not to print the voided items on the receipt.

Can I view a check that has been voided?

The check is now voided and cannot be edited. However, it can still be viewed on your Void Reports for accurate tracking. Additionally, underneath the Checks screen, all voids for the current day can be seen by selecting the Void sub-category button.