Cash Drawer Won't Open on Echo

What is causing this Issue?

Every Echo POS system is sent out with a Stainless Steel Cash Drawer. The issue of the cash drawer not opening can occur if the drawer is locked or the settings are incorrect.

How do I resolve this Issue?

Cash Drawer Plugged into Printer

1. If you have a key:
   • Make sure the Cash Drawer is unlocked. Unlock the drawer and select TEST on the testing screen to make sure that it opens.
2. If you don't have a key, contact support.

Internal:

If the merchant doesn't have a key:

1. 1. Place a swap for the Cash Drawer key.
   2. Make sure you get the code on the lock of the Cash Drawer before placing the swap.
   3. Go to Manager > Settings > Hardware Settings. On this screen, verify that Cash Drawer is toggled to YES. Then, test the drawer on the testing screen again.
   4. Go to Manager > Settings > General Settings > Manage Tenders. Choose CASH > Open Cash Drawer and set to YES.
   5. Swap the Cash Drawer.

Cash Drawer Plugged into Terminal

1. Plug the Cash Drawer into the printer before testing it on the testing screen.
2. If you have a key:
   • Make sure the Cash Drawer is unlocked. Unlock the drawer and select TEST on the testing screen to make sure that it opens.
3. If you don't have a key, contact support.

Internal:

If the merchant doesn't have a key:

1. 1. Place a swap for the Cash Drawer key.
   2. Make sure you get the code on the lock of the Cash Drawer before placing the swap.
   3. Go to Manager > Settings > General Settings > Manage Tenders. Choose CASH > Open Cash Drawer and set to YES.
   4. Swap the Cash Drawer.