SkyTab POS Loyalty FAQs

How are points calculated?

The gross price of the items.

What happens if a member no longer wants to be a member of the program? 

You can change the status of a member on the Members page of Lighthouse. If a member is deactivated in this manner, they will no longer be able to access loyalty using their phone number. The phone number is treated as if they were a new member. The member can always be reactivated at any time and will keep the points they had before the deactivation. 

How do I turn off a loyalty program?

If you select a Loyalty program, there is an option in the edit tray to deactivate the program. If the program is deactivated, none of the loyalty features will be available on the POS. 

Duplicate customer/member records? 

Due to the nature of this feature, it is possible for duplicate records to happen. Auditing the members for duplicates can help maintain an accurate database.