Shift4 Customer Hub Basics

Description: Learn about Shift4 Customer Hub features and customer engagement tools, as well as a collection of linked procedures that cover additional steps for using the Customer Hub.

Select a section to learn more:

Shift4 Customer Hub
Customer Hub Features
Additional Article Links

Shift4 Customer Hub

All merchants are provided with access to our online Customer Hub at the time of boarding. Merchants will receive the first 60-days of Customer Hub premium features at no cost; then a $20/month fee will be billed at the beginning of each month. The fee is located in the Other Details section of the statement and labeled Customer Hub.

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Note: Marketplace is NOT included in this charge.

Important: Only Legacy Shift4 software merchants who had previously opted out of Customer Hub Premium functions and have not converted from their Legacy system will be exempted from this fee. See End-to-End Billing Matrix & Statement Glossary for any other fee questions.

Customer Hub Features

The core Customer Hub online portal provides immediate access to your processing details, such as transactions, batches, deposits, and chargeback reports. The Customer Hub also offers numerous management features and customer engagement tools that give you complete control over your business remotely. This service is available 24 hours a day, 7 days a week.

Customer Hub features include:

Account Maintenance: This feature can only be accessed by the account administrator (the first person to register) or by the Customer Hub – Portal Manager.
Live Data: Monitor who is clocked in and how long they have been. Review today's deposit, top items sold, and how many guests you currently have, and up-to-date labor statistics.
Mobile Layout: Extremely intuitive mobile format and Mobile Application so merchants can have a shortcut straight from their phone's home screen.
Customer Engagement (Premium Feature): Automate email marketing and leverage built-in tools to send targeted messages to customers, including a dozen easily customizable templates. Create sending rules for when certain email marketing campaigns should be used.
Online Reputation Management (Premium Feature): Monitor online review platforms, respond to customers, and monitor Facebook, Yelp, and Google Business reviews all on the same page. Reply to reviews directly from Lighthouse! Analysis tools make it easy to keep track of recommendations.
Social Media Management (Premium Feature): Manage all social media for the business from a single centralized page. Create a post ahead of time and schedule it for a specific date, or set it to recur. Analyze the performance of the posts. Engagement (e.g., Likes on a Facebook post). Interactions (e.g., Replies on Twitter).

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Note: Legacy merchants that previously opted out of the Premium Features will not be able to see or use these features in the Customer Hub.

Merchant Talking Points:

The Customer Hub consists of three key premium features: Customer Engagement, Online Reputation Management, and Social Media Management. These tools give you a competitive edge by enabling you to easily engage with customers through email campaigns and track and manage customer feedback across social media platforms.