Void Reports in QSR & Delivery

Description: Void Reports provide information on the History, Current Day, and Individual voids you have processed in your system.  Each offers a slightly different breakdown of information. Read more below. 

1. History Void Report - Example
2. Current Day Void Report - Example
3. Individual Item Void Report - Example
4. Void Item/Ticket Time Shown on Reports
5. Voided Transactions

For more information on voiding a transaction, visit the Voiding a Check article.

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History Void Report - Example

Access the History Void Report by logging into the system and navigating to Admin > Reports > History Reports, then selecting the History Voids option. This report lists the following:

• Date of the void
• Void Desc (Reason)
• Check Time
• Check Number
• The user who voided the check
• Amount

Current Day Void Report - Example

Access the Current Day Void Report by logging into the system and navigating to Admin > Reports > Sales Reports, then select the Voids option. This report lists the following:

• Void Desc (Reason)
• Check Time
• Check Number
• The user who voided the check
• Amount

Individual Item Void Report - Example

Access the Individual Item Void Report by logging into the system and navigating to Admin > Reports > Item Reports, then selecting the Void Items option. This report lists the following:

• Check Date
• Check Number
• Check Time
• Description (Item Name)
• Void Amount
• Void Reason
• The user who voided the check

Void Item/Ticket Time Shown on Reports

The Time column displays the ticket create time. This is because the “Time” field on the Void report does not refer to the time of the void itself, but instead to the time the check was added to the system. As of right now, there is no report which shows the actual time the item or tickets were voided.

You cannot locate the exact void time anywhere; therefore, the best method to combat voiding transactions is to limit the Permissions an employee has, so they are not able to do this unless they are entrusted to do so correctly.

Voided Transactions

Voided Transactions (any payment made on a ticket) are not shown on this report. Currently, there is no report in QSR that shows any type of transaction void. The best method to combat voiding transactions is to limit the permissions an employee has, so they are not able to do this unless they are entrusted to do so correctly.