Recall a Check From the Previous Day in QSR & Delivery

Description: Review how to recall, reprint, and view tender type or details on a check from a previous day below. 

• Recall a Check From the Previous Day
• Reprint a Check From the Previous Day
• View a Payment on a Check From the Previous Day
• View the Check Details From the Previous Day

For information on how to view a check from the current business day, visit the Recall a Check article.

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With QSR & Delivery, you can see all of the information about the check, but you will need to know the date that the order was made to locate the check. Once you’ve located the check, you can reprint it, check the payment type made, if there was a tip added or not, and even the check's details. 

Recall a Check From the Previous Day

To recall a check from the previous day:

1. Log in to the system.
2. Navigate to Admin > Recall Previous Day Check under the Reports section.
   
   
3. Enter the date using the button blocks at the top of the screen:
   • Press Month to enter the month (2 digits)
   • Press Day to enter the day (2 digits)
   • Press Year to enter the year (4 digits)
     
     
4. Once you have the proper date for the check you wish to recall entered into the box, press Show Checks For Date on the left of the screen.
   
5. A list of checks that were entered on the date you specified will be displayed in the white area. Select a check from the list to recall it.
   
   

Reprint a Check From the Previous Day

To reprint a check from the previous day:

1. Use the steps above to recall a check from the previous day. This will open the check information.
2. Press Print Receipt to print a guest copy of the check.
   
   

View a Payment on a Check From the Previous Day

To view a payment on a check from the previous day:

1. Use the steps above to recall a check from the previous day. This will open the check information.
2. Press Tip / Void to be taken to the payment information of the check.
   
   
3. On the payment screen, you can determine what type of tender was used to complete the transaction and if there was a tip added or not. The amounts are listed on this screen.
   
   

View the Check Details From the Previous Day

To view the check details from the previous day:

1. Use the steps above to recall a check from the previous day. This will open the check information.
2. Tap on the Check Number at the top of the screen.
   
   
3. The next screen shows all of the details regarding the check, such as the order date, totals, station, order taker, etc.
4. You also have the ability to Move to Table Service or Resend Ticket if needed. However, this is not suggested for use.