Check Cancellation in QSR & Delivery

Description: Review how to cancel changes to a check-in QSR & Delivery for both existing and committed checks. 

• Cancel Current Order Before Committing Check
• Cancel Changes to an Existing Check

For information on voiding a check, visit the Void and View a Voided Check article.

---

Cancel Current Order Before Committing Check

To cancel a current order:

1. Add items to a ticket on the Order Entry screen and keep your order visible.
2. As long as you have not yet sent the order using the Send button or processed the transaction by selecting Pay, you can cancel the order. This is done by selecting Cancel in the upper right corner of the screen.
   
3. You will receive a prompt asking whether or not you are sure you want to cancel the order. Press Yes to continue.
   

Additional Information

• Since this check was never committed to the database, there is no record of this order occurring.
• If an order has already been sent, it is stored in the database and can no longer be canceled using this method. You need to void it or take a payment instead.

Cancel Changes to an Existing Check

When editing a check, you may want to cancel the changes you've made. Sometimes the wrong check is recalled, and the changes made need to be dropped, but the ticket that was originally submitted needs to stay the same. In order to accomplish this, when you are still on the editing screen, your check will look similar to the one listed below. The changes will show in a different color than the items committed previously in order to show the distinction.

If you make changes and need to remove them without losing the original items on the ticket:

1. Select Cancel at the top right and follow the prompts to perform the cancellation.
   
2. You will receive a prompt asking whether or not you are sure you want to cancel the order. Press Yes to continue.