Description: Review everything you need to know about QSR & Delivery Deferred (i.e., Delayed) Orders below.

Create a Deferred / Delayed Order
View & Manage Delayed Orders
Accepting a Credit Card Payment & Tip on a Delayed Order
Deferred / Delayed Orders and QSR Demo Mode
Kitchen Holds – How to Emulate this Feature

Note: Deferred orders will print out at the beginning of the business day they are due when the QSR Software is started for the day.

A Deferred Order in QSR & Delivery is an order that is entered but set for a later date or time for a recall. This is most commonly used for businesses that are placing a large order for the future or a catering event. However, it is also handy in setting an order for a later time within the same business date.

Create a Deferred / Delayed Order

A deferred order is when a ticket is created that will not be added to their sales or printed until it is to be picked up either later that day or not until a future date altogether. Begin by placing the order in the POS as you would the regular order.

Log in to the system.
Select Order Now! in the top right.
Note: Ensure you attach a Customer to the check if you wish to track who is ordering.
Select the Send button to send the order.
From the Send Ticket screen, select Defer Order at the bottom of the screen.
This will bring you to a screen where you can change the date and time to defer. Click to adjust.

Order was deferred for the same business date: On the Checks screen, it will show a countdown with how long before the order is due if deferred to the same business day. The check can be edited and manipulated like any other check.

Order was deferred to a later date: These checks will not show up under the Checks for the same business date. You will need to view and manage your delayed orders in the manage section. This is explained in further detail below.

View & Manage Delayed Orders

To manage and view a list of all the delayed orders in the system:

Log in to the system.
Navigate to Admin > Delayed Orders. This screen will display a list of all of the delayed orders.
You can extend the date range of the view by using the calendar on the right.
To view the itemized ticket’s details, click on the Ref # for the ticket itself.
Clicking the Ref # will show the ticket and any customer information that may have been added. From here, you have the ability to Go to Pay and Print Receipt if necessary.

Edit a Delayed Order

To edit a delayed order:

Locate the delayed order you wish to edit under Admin > Delayed Orders.
Select the Ref # of the ticket to bring up the ticket preview window.
Select the Go to Pay button from the right of the ticket details.
Once on the Payment screen, select Edit Check at the top.
- Edit the items on the check as needed (add items, remove items, etc.).
- Click Send to resend the changes you made to the check.
- Choose Defer Order from the options on the Send screen.
- You will be prompted with the original defer date right away.
- Press OK to choose this date, then Yes again to confirm it.
- Choose the Service Type for this order (i.e., Delivery, Pickup, etc.).
- The Delayed Order has successfully been placed back into the Delayed Order management. screen with the changes you have made.

Important: A check cannot be edited once a payment has been taken on the check. The payment must be voided first in order to allow the edit of the check again.

Cancel/Void a Delayed Order

To cancel/void a delayed order:

Locate the delayed order you wish to edit under Admin > Delayed Orders.
Select the Ref # of the ticket to bring up the ticket preview window.
Select the Go to Pay button from the right of the ticket details.
Once on the Payment screen, select Void Check at the top.
- Enter your PIN number to confirm you have permission to perform a void.
- Select the Void Reason from the list of available reasons.
- The check has now been successfully voided from the POS system.
- This check will no longer show up under the Delayed Orders screen by default. To see it, press the Show Voided Checks button.

Change the Due Date of a Delayed Order

To change the due date of a delayed order:

Locate the delayed order you wish to edit under Admin > Delayed Orders.
Select the “Ref #” of the ticket to bring up the ticket preview window.
Select the Go to Pay button from the right of the ticket details.
Once on the Payment screen, select Edit Check at the top.
- Click Send to access the Send screen where you can defer an order.
- Choose Defer Order from the options on the Send screen.
  - Set the Date and Time you wish to change it to, then press OK to select this date and Yes again to confirm it.
- Choose the Service Type for this order again (i.e., Delivery, Pickup, etc.)
- The Delayed Order has successfully been placed back into the Delayed Order Management screen with the changes you have made to the Due Date.

Accepting a Credit Card Payment & Tip on a Delayed Order

If a credit card is taken on the day the order is placed, the tip cannot be amended to the order on the day the ticket becomes due.

You will need to add the tip on the day the credit card payment is taken, or you can rerun the card on the day the ticket is due for the tip total only.
This is due to PCI because our system does not store credit card information locally, and therefore, it cannot amend the authorization in the future.

It is recommended that you accept a partial amount of the payment at the time of the order as a “down deposit.” Per Legal, the amount should not exceed 10% at the time of the down payment. If you wish to take full payment, you will need to understand we only recommend 10%.

When the order is due, you can take the remainder of the payment at that time and add the tip to this new transaction. There are laws about how much can be charged to “hold” a product or service set in place by VISA/MC; you may look into this further on Visa/MasterCard’s official website.

Taking partial payment is recommended to avoid a chargeback. You do not want the tip to exceed 30% of the preauthorized amount. This is the best and most efficient method of doing a tip on a deferred order since you often have no idea what the tip will be until the order is due.
That said, we cannot tell you how to run your business; we only make suggestions on how to best work with our software.

Once payment has been made on a ticket, you will not be able to edit the check. The only way to edit a check once it has been paid is to void the payment first. Once the payment has been voided, you may “Edit Check” from the Payment screen. Then, you will need to re-tender the check to close it out.

Deferred / Delayed Orders and QSR Demo Mode

Although QSR may be in Demo Mode, the ticket should still remain in the system regardless of when taking a delayed order in Demo Mode.

Demo Mode generally only restricts the functionality of printing, but the tickets still get logged into the database. Since most delayed orders have a customer profile associated with them, the customer added during Demo Mode will also remain on the database as well.

Kitchen Holds – How to Emulate this Feature

QSR does not support a “Kitchen Hold” feature because it was designed for quick service. Therefore, this was never programmed into the software, even under Table Service.

However, you may use the Delay Order feature to set the time the order should print in the kitchen for the same day to emulate a “kitchen hold” feature. You would need to enter a time to delay the order in order for it to print to the kitchen at that time. This may require some guesswork for you, but it is the closest possible option to emulating a kitchen hold.

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Deferred / Delayed Orders in QSR & Delivery