Description: Learn about the different types of discounts in QSR & Delivery, as well as the number of ways to adjust tickets with a negative event, e.g., Menu items, Dynamic Discounts, Negative Comments, Promos, Manager Meals, Employee Meals, and Daily Specials.

For assistance in creating or editing discounts, visit the Create or Edit Discounts and Groups article.

Menu Item-Based Discounts

A menu-based discount is a menu button that functions as a discount. Examples of where these types of discounts are used include situations like “100% Manager Comp,” “10% Senior Discount,” and “50% Loyalty Comp.” These items can be protected by a user PIN entry in case you want to restrict access to the use of these types of buttons.

Line Item Discounts are menu buttons that take a certain percentage or dollar amount off a single item or the entire check.
Total Order Discounts remove a certain amount from the entire check altogether rather than just one item.
Password Protected Groups is a method to ensure either of the above menu-button discount options prompts the user for a PIN to verify their access to discounts.

Tender Type Discounts

Below is a listing of the common and available discounts that can be used like tender types when processing a transaction.

Employee Meal

Employee Meal is applied through the payment screen and can be configured to whatever percent you need.

The default percentage for an Employee Meal is 50%.

Manager Meals

Manager Meal applies a discount through the payment screen and can be configured to whatever percentage you need. The default percentage for a Manager Meal is 100%.

Promo and Comp Meal

Promo and Comp Meal are custom tender types that allow orders to be discounted in full or by dollar amount. A “Comp Meal” generally means you are applying a discount to the entire ticket (in full); however, it can be used for whatever you would like. The ‘Promo’ could be used the same exact way.

Waste

The Waste button is a tender type that comes pre-configured within the QSR database. This allows you to use a tender to track waste sales.

Negative Comments

Negative Comments should rarely be used. If used repeatedly, create a discount using the most appropriate method as an alternative. However, because QSR allows the user to attach a comment to an item (which is the same thing as a Special Request), you may need to add an up-charge or down-charge to that item based on the comment.

To reduce the price of an item, you must enter a negative price. By entering a negative value (by placing a “-” in front of the value), you are essentially applying a “discount” and may be prompted for management approval (PIN).

Dynamic Discounts

These are mostly used when there are criteria associated with the discount, such as:

Only applies to certain items or groups of items
Limited to a day or days
Limited by time
Limited by service type

For full details and instructions on setting up dynamic discounts, visit the Create or Edit Discounts and Groups article.

Percentage Discounts

Percentage Discounts are used to discount the percentage of a single item or an entire group. If the entire check is selected, you can choose to exclude specific groups from that discount.

Amount Discounts

Amount Discounts are used when the discount is the same amount no matter what they spend. It can still be restricted so that a minimum amount is ordered or a specific food/group is used.

Target Price Discounts

Use this type of discount when the coupon offers “This and That for $X.XX”

Target Price is by far the most common and the most powerful. When used properly, a customer can order extra toppings, and you will not lose money.

By limiting the discount to specific items or groups of items, we control how coupons are used and can monitor and adjust coupons over time and adjust to the most effective coupons for your restaurant. We can also limit how coupons are used in other ways.

Remaining Options Explanation

The list below breaks down the remaining features of discounts. These are the default settings for the options discussed below:

Available Service Types: When you click on this option, it gives you a popup
Use Date Range: Allows you to enter the date range the discount is available
Use Time Range: Allows you to enter the time range the discount is available
Valid for Week Days: When you click on this option, it gives you a popup
Button Back Color: When you click this option, it gives you a popup
Button Name Text Color: When you click this option, it gives you a popup
Button Desc Text Color: When you click this option, it gives you a popup
Allow Other Discounts: When checked, this option allows other discounts
- If this coupon has been used, no other coupons may be used (including the use of this coupon multiple times)
One Per Check: Less restrictive than Allow Other Discounts
- When checked, this restricts the use of this discount to once per check but will allow the use of other discounts
Taxable: When checked, the tax is calculated on the subtotal AFTER this discount is applied
Active: When unchecked, this discount is not available

All Above $ and All Above % Discounts

All Above % Discount

This discount can be applied to any ticket or item by clicking on the discount button and then selecting All Above % Discount, which is always located at the top of the Discounts page. Once chosen, you are prompted to enter in the percent you would like discounted, enter in the amount, and then click Complete.

The ticket then reflects the discount and the new subtotal amount as shown below:

All Above $ Discount

The last form of discount is the New Subtotal Amount. After a check is generated and you click the discount button, choose $ All Above Discount. You are then prompted to enter the new check subtotal. Then, click Complete.

The discounted amount is displayed on the check in parentheses, and the new subtotal will be reflected at the bottom of the check.

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Discounts & Discounting Options in QSR & Delivery